Last updated: September 22, 2026
These terms explain the permitted use of the PrimeAge Life website and the basis on which you can enquire about our proposed pilot. Please read them before using the enquiry feature. They do not replace a separately agreed pilot service agreement.
1. Website enquiries
The website and enquiry process are intended for adults aged 18 or over. You may use the website to learn about PrimeAge Life and explore whether the pilot may suit your family.
The enquiry form prepares text on your device for you to send by email, copy or download. Preparing or sending an enquiry does not reserve a place, create a pilot service contract or require payment. No payment is taken through this website.
2. What PrimeAge Life proposes to provide
The proposed Chandigarh Tricity pilot helps families view caregiver-entered visits, medicine-support records, agreed measurements and everyday notes in a mobile app, while continuing with their existing caregiver or agency. Places, suitability and a start date must be confirmed individually.
Entries are reports supplied by caregivers, not independent proof of attendance, completed care or care quality. A missing entry may reflect missed care, a delay or a recording problem. Families remain responsible for reviewing entries and arranging follow-up with their caregiver or agency.
PrimeAge Life does not employ or place caregivers, provide nursing or medical advice, make clinical decisions, or offer continuous monitoring or emergency response. Do not use the website or care records to request emergency help or delay contacting your usual care team or emergency services.
3. Joining, fees and cancellation
Before you join or pay, we will provide a written pilot agreement setting out the scope, start date, duration, support arrangements, fees, applicable taxes, any additional charges, and cancellation and refund terms. Participation begins only after you and PrimeAge Life expressly agree to those terms and the necessary permissions are in place.
Caregiver or agency arrangements and payments remain separate. This website does not impose a cancellation charge or a non-refundable fee. Any future payment, cancellation or refund arrangement remains subject to applicable consumer rights.
4. Respectful and authorised use
Please provide information that is accurate to the best of your knowledge. Only share another person’s information with their permission or appropriate legal authority. A family relationship alone does not authorise access to another adult’s care information.
Do not impersonate someone, submit deliberately false information, share information unlawfully, introduce malicious software or attempt unauthorised access to the website or anyone else’s records. Please avoid medical records, identity documents or payment details in an initial enquiry.
Before any care-record service begins, your parent’s agreement, caregiver cooperation and each person’s access and responsibilities must be established. Where someone acts under legal authority, that authority must be checked.
5. Privacy
Our Privacy Policy explains how information is handled. Using this website does not give consent to marketing, unrelated use of personal information, or collection of actual parent and caregiver records. A separate service privacy notice and the necessary permissions will apply before care records are collected.
6. Website content and availability
The phone screen on this website is a sample product concept. Final pilot features will be confirmed in the service agreement. Sample records and readings are fictional; the lifestyle photographs are AI-generated scenes featuring fictional people. They do not represent actual clients, staff or outcomes.
You may view, print and share website material for personal, non-commercial family discussions. Do not present it as your own work or imply PrimeAge Life’s endorsement. Ask permission before other reuse of material where PrimeAge Life or another rights holder’s permission is required. This does not restrict uses permitted by law or your use of your own enquiry text.
We aim to keep the website accurate and available, but errors and interruptions can occur. Please confirm current pilot details with us before relying on them. Changes to the website do not alter a pilot agreement you have already accepted.
7. Responsibility and your rights
The service limits described here explain PrimeAge Life’s role; they do not excuse failure to perform obligations we have agreed with you. Nothing in these terms excludes liability for fraud or wilful misconduct, removes applicable consumer rights, or limits any responsibility that cannot lawfully be excluded or limited.
8. Updates and contact
We may update these website terms as the website develops and will revise the date above. Updates apply prospectively and do not change an existing pilot agreement without the agreement required by that contract and applicable law.
For questions or complaints, contact primeage.life@gmail.com. You may also use any competent court, consumer forum or other complaint route available under applicable law; contacting us first is not a condition of those rights.
Legal business name: PrimeAge Life